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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All Gerhardt products

The group "New Technologies" offers for review the products of the plant Gerhardt: extraction systems, hydrolysis systems, decomposition and distillation systems, control blocks, scrubbers, analytical systems by the Dumas method, installations for the determination of crude fiber, sample preparation systems, shakers, laboratory heaters
  • Rapid extraction systems Gerhardt
    Rapid extraction systems
    Soxtherm et al.
  • Hydrolysis systems Gerhardt
    Hydrolysis systems
    Hydrotherm et al.
  • Decomposition systems Gerhardt
    Decomposition systems
    Turbotherm, Kjeldatherm, etc.
  • Analytical systems based on the Dumas method Gerhardt
    Analytical systems based on the Dumas method
    Dumatherm et al.
  • Installations for the determination of fiber Gerhardt
    Installations for the determination of fiber
    Fibretherm et al .
  • Steam distillers Gerhardt
    Steam distillers
    Vapodest 200, Vapodest 500, etc.
  • Laboratory heaters Gerhardt
    Laboratory heaters
    KV, KI, etc. series.
  • Devices with manual control Gerhardt
    Devices with manual control
    EV6 All/16, FBS36, etc.
  • Shakers Gerhardt
    Shakers
    Laboshake, Thermoshake, etc.
  • Scrubbers Gerhardt
    Scrubbers
    Vacusog, Turbosog, etc.
  • Drying laboratory Gerhardt
    Drying laboratory
    STL 56 et al.
  • Control blocks Gerhardt
    Control blocks
    TZ, TR, etc.
  • Accessories and software Gerhardt
    Accessories and software
    Clamps, platforms, etc.

NEW TECHNOLOGIES GROUP

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